NO CALL BACK ON UNCAPPED LTE

It is disturbing that an institution offers a product but refuses to see the thing through as soon as the consumer applies to sign up for the product.<br> <br> I app**** for the Uncapped LTE two weeks ago which was successful, receiving a ticket number (#***) and a promise that a agent will be in touch. <br> <br> Two weeks down the line and spending countless hours on the phone i decided to go to a telkom shop which was no more help then the ghosts answering the call center number...<br> <br> What must i do to get this product - i don't want it for free i am going to pay for it for the next 2 YEARS!!!! can someone just please get me the product as i don't have any more patience.!!!!