No call back on online order or Hello Peter

I app**** for Telkom LTE Uncapped deal on the 28th of November 2015.<br> Received an email on the 28th of November 2015 with<br> \Your application was successful!<br> <br> You qualify for the offer at the<br> super-low price of R 599 pm x 24.<br> <br> One of our agents will be in touch with you<br> during office hours (Mon-Fri 8am-5pm) to<br> dot all the I's & cross all the T's. Happy surfing!<br> <br> Your Ticket Number:<br> # ***"<br> <br> I was phoned by Telkom but for sale of another product but not in regards to the above.<br> I logged an Hello Peter Reference number is: SM184461.<br> <br> I have not received any feedback.<br> <br> The only way I could get the desired item is by ordering it at a Telkom Direct Store at higher price.<br> <br> Please don't reply with<br> <br> Hello {hpuser}<br> <br> Thank you for making contact with us <br> <br> This response serves as confirmation that your query has been received and we will contact you.<br> <br> We do apologize for any inconvenience we have cause to you.<br> <br> Should you need to contact us for any further questions please contact us via Email: [Email Removed]<br> <br> <br> Your reference number is: {Refrence}<br> <br> <br> Please call me!"""