No call back but given reference number

Hello Peter,<br> <br> I sent through a complaint last week to telkom, they rep**** and gave me this reference number SM208343.<br> I haven't heard from them since and I am afraid that they will debit R999 instead of R199 from my account. I've tried the call center but I wasn't assistance. You are my only hope.<br> <br> Thank you,<br> Palesa.<br>