No business phone for 2 weeks

My business Mobile phone has not worked in 2 weeks - nobody can tell me why or when it will work. I better get a discount on my invoice for this since Telkom has decided to not honour their side of the deal, and provide me with a working line. I'm tired of the same response - \I'm escalating it with my supervisor"";15/10/14 19:01;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;879415;787957;27;2;0;0;0;0;2;NULL;NULL;NULL;15/10/14 15:43;15/10/14 13:48;No one is contacting me!!! ;8,71E+12;British Airways Personell;***;On Wednesday the 30th of September I embarked on a 6 night, 7 day holiday to Las Vegas flying British Airways on all 5 of my flights there and back. <br> <br> At the airport the BA rep advised that my bag was being sent directly to Las Vegas. Then, in JHB I was advised by a BA employee that it was going to Heathrow. My bag did not arrive at Heathrow and a BA rep told me it was going to be send to LV the next day and I would be contacted and sent the bag. <br> <br> 4 days later on the Sunday afternoon, having arrived on Thursday morning.... my bag had not arrived, not one person from BA had contacted me and when I called the BA helpline almost every hour for those 4 days, I was told my bag had been lost and was last seen at Heathrow and they would be in touch. then on Sunday evening my bag arrived.<br> <br> I spent 4 of my 6 nights without a bag or a phone call from BA. I have sinced not been contacted by BA despite a manager at the customer care desk telling me she was escalating my case and that someone would contact me in 48 hours - this was on Thursday - I still have not been called by BA even though I filled a report online and received a case number.<br> <br> I demand a call now. ID = ***2. DISGRACE;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;570712;893869;4;5;0;0;0;0;5;NULL;NULL;NULL;15/10/14 15:45;15/10/14 13:54;Excllent Service;6,61E+12;Unicool;***;I had 3 airconditioners installed by Unicool. They visited the aite before installing and then fufilled their promise by arriving on time amd also completinung yje project on time. In addition the work done was extremely neat with abaolutely no mess left behind. I highly recommend them.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;906599;*****5;4;2;0;0;0;0;2;NULL;NULL;NULL;15/10/14 14:56;15/10/14 13:58;Worst SAMSUNG service center in SA ;8,51E+12;Emma ;***;The worst customer service I have experience in my life<br> <br> TTS Samsung repair centre in Port Elizabeth<br> <br> I have emailed the director 3 times in the past week - blatant ignore <br> <br> I have been getting the run around from them for 3 months about certain docs they need to repair phone within warranty. Only for them to conveniently wait a week before they assist just to let me know phone out of warranty. I then agree to pay for it. Its been 3 weeks later and this phone is still not booked in and by the sounds of things they can't seem to find it. EVERY TIME I call I have RE-EXPLAIN the entire story to the *********** manager that promises to call me back but never does. <br> <br> I have called her 3 times this week and she still has no idea who I am or what to do. Giving Samsung a very very very bad name. Please find private centres to repair your device because TTS has no clue what they are doing. <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;901695;33;1;2;0;1;0;0;2;NULL;NULL;NULL;15/10/14 15:48;15/10/14 13:59;Misinformed - Ebucks;8,91E+12;Agent/s;***;I have always being a client of FNB, during good times and bad. I am currently under debt review. I do not earn ebucks on my smart account so I decided to open a cheque account.I called the sales department today (14/10/2015) and asked the agent if I am firstly qualify to open a cheque account (she said YES), then ASKED if I will be able to EARN EBUCKS (REP**** YES). I confirmed to go ahead and open the account. I called the debt review centre and asked if I will be able to earn Ebucks, they said NO. Who do I listen to? Sales vs. Debt Review Centre.!!! To open an account is quick over the phone, To close the account, I have to email \mybranch620 at [URL Removed] Make it harder to close the account. I've had it with FNB. I am sure other institutions will be more likely to accept my request to move banks. Instead of focusing on the higher earning clients and giving them \""private bankers\"" and stuff"