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SW
Suzanne W

1 reviews | Active since Dec 2016

30 Dec 2016, 09:33

NO BUSINESS LINES SINCE 14TH DECEMBER

<p>After numerous phone calls, we still have no working telephone lines. As a business customer, turn around time should be 24 hours. It is impossible to operate a business without land lines. Our costs have increased exponetially as cell phones have been our only option. </p> <p>Our lines were down well before Christmas, but it seems that Telkom doesnt even have skeleton staff over this period.</p> <p>Again, our only option is to keep calling and listening to false promises.</p> <p>Perhaps VOIP lines are our next option, ensuring we never have to deal with Telkom and their non existing service again. </p>

0
Replies (5)
Telkom
Telkom's reply30 Dec 2016, 12:08
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

SW
Suzanne W's update05 Jan 2017, 09:57
Reviewer Update
Dear Busi, Thank you for your response, unfortunately your response is the only one we have had! Your technical Team has made no contact with us whatsoever, your response therefore is only lip service. Today is the 5th of January, 17 BUSINESS DAYS without land lines. I am very sure that if I delayed my payment by 3 weeks, I would be cut off. We need this issue resolved before next week. Please contact us urgently!!
SW
Suzanne W's update09 Jan 2017, 09:14
Reviewer Update

We are still waiting for your Technical Team to make contact with us.

I received a phone call, saying MAYBE someone will come out. This is totally unacceptable . We want this issue resolved today.

On another note we keep having the same problem, this dates back to October last year.

Please escallate this issue to CRITICAL!!!

SW
Suzanne W's update09 Jan 2017, 15:10
Reviewer Update

Busi,

We have called Telkom again, they cannot trace your Reference number AI ********** ??

We have now been given a new reference number 940466

Apparently someone came out on the 18th December - we were open and no one came ?

SW
Suzanne W's update13 Jan 2017, 09:46
Reviewer Update

Today is the 13th January. We still have no lines. And still no technician.

I do not know what else to say or do???!!!!!!!

It is mind boggling