DM
David M
1 reviews | Active since Jan 2016
25 Jan 2016, 14:43
No business ADSL line for 6 days
Our ADSL line stopped working and we contacted TELKOM and logged a fault according to their system, identifying that it is a business and required urgent response. I phoned again on Saturday 23rd Jan. and they informed me that they work on weekends. They also informed me that it would be \escalated". I then phoned again at 14h00 today Monday 25th January and was informed that they still had not dispatched a technician! I have escalated the fault and been informed that I should phone again tomorrow!! This means that we remain without email and access to the internet - meaning we cannot operate! Please assist!"""
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Telkom's replyOfficial
25 Jan 2016, 21:43Hello DavidMayson,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM192438
Regards
Tumelo
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM192438
Regards
Tumelo
Telkom Social Media Team
Telkom's reply25 Jan 2016, 21:43
Official
Hello DavidMayson,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM192438
Regards
Tumelo
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM192438
Regards
Tumelo
Telkom Social Media Team