No body worse than Telkom

Is Telkom aware that if you phone 10213 for the SmartBroadband Uncapped Wireless you are put on hold for at least 3o minutes. I phoned 4 times last week not once did I hold on for less that 30 minutes when I did eventually get through I was promised They would call me back I am still waiting. My wife phoned yesterday held on for 45 minutes with the same promise still waiting today I am on the phone been holding for an hour now .We have a ticket no *** but no body to give it to .I take it it is a government run organization you are just as useless as them. There are no words to describe the incompetency of this organization .