No bill recieved

Hi.i have been a loyal customer to telkom.this morning i tryed to use my telkom adsl service and to my amazement it was not working.i had called the call center to later find out my acc was suspended.So i explained to the consultantant that i havent recieved my bill,altho on the 9th of december i made a minimal payment.This morning i went in to a pik n pay and made the payment thats outstanding,faxed thru proof off payment and then call the call center,and now they advise me that my services will only activate after 72hrs.We live in a tech savy world and telkom will not even have a imidiate billing system.i do acknowledge that my late payment or short payment is some what my fault but telkom is also at fault for not providing me with my statement or even a sms to remind me off my balance due so i could have my services,to which i use on a daily bases.please could some one assist me.