No backup for poor service
<p>I had a phone call from telkom to say that the fixed line Prepaid service was been discontinued and that they where going to upgrade me to a Waya Waya Wireless phone a sked if i would still be able to use a fax machine on this system and was ensured that this had alll the capabilities of a normal wired service</p> <p>The phone arrived after 2 months on the 9/06/2016, even although i was told between 3 to ten working days </p> <p>I carried out the written instructions to get the service running and nothing worked. I phoned customer service on 10210 they said that it would take 48 hrs to activate</p> <p>when the service came on you could not hear more than 3 words in 10 i again phoned 10210 and they said that maybe the line needed to be calibrated </p> <p>I have since phoned every weeek to be told by the call centre staff that omeone would phone me to ort thi out. then it was upgraded to a manager/ supervisor then i was placed to a call centre manager by the name of Keneth Govensamy at 09h30 on the 14/9/2016. he prommised faithfully that he would contact me by the latest on monday 12h00, i still have not had the curtisy of a call. i have spoken to numorouse other cal centre agents and managers/ supervisors these people ar all ***********. they seem to have been trained to pull the wool over your customers the last manager / Supervisor said that the fault had been escilated to the tier three level and someone would contact me by 14h00 hrs at the latest Her name was Sisana Email adress ********** and still no improvement. This service is unsatisfactory, i have asked that my service be restored to original my Phone No. is ********** 606</p>
Why after a weeek have i had no one contact me telephonically. Telkom needs to congratulated on beeing the worst telecomunications company in Africa.there charter says that a phone will be repaired in max of 72 hrs. what a load of hogs wash i have now had a near non exsiatant service since the 9/6/2016 i have made numeroue calls to telkom withe the same results. Exactly "NIL" well done on your excelent service even the social media team does not seem to get anything going
Why after a weeek have i had no one contact me telephonically. Telkom needs to congratulated on beeing the worst telecomunications company in Africa.there charter says that a phone will be repaired in max of 72 hrs. what a load of hogs wash i have now had a near non exsiatant service since the 9/6/2016 i have made numeroue calls to telkom withe the same results. Exactly "NIL" well done on your excelent service even the social media team does not seem to get anything going
Again iam stillcompalaining that last week ihd a call from telkom customer service department to say that they would have this problem sorted in 5 working daysfrom the 06/12/2016 at 14h39 on *** and it is now the 15/06/2016 at10h01 and still no action or response from telkom
There is definately a feeling that either they have not got the staff that is qualified to do the repair or just do not have any idea of haw to keep their customers satisfied. or put me onto a TelkTom Mobile service with the same cost as is current as i have tried another elkom Waya Waya phone in Pietermaritzburg and it is the same
Again iam stillcompalaining that last week ihd a call from telkom customer service department to say that they would have this problem sorted in 5 working daysfrom the 06/12/2016 at 14h39 on *** and it is now the 15/06/2016 at10h01 and still no action or response from telkom
There is definately a feeling that either they have not got the staff that is qualified to do the repair or just do not have any idea of haw to keep their customers satisfied. or put me onto a TelkTom Mobile service with the same cost as is current as i have tried another elkom Waya Waya phone in Pietermaritzburg and it is the same
What can i say this company must be congratulated on your world class back up service your customers must be leaving you in droves i have tried from the 3/o6/2016 and still no help or reply Your customer service department must be the wort that i have delt with ever I have 7 Telkom pols on my property and no access to telkom will be permitted untill my line is rectified one of the properties that telkom services from my property is the Angolan Embassy i wish them luck if they have to do anything on that line
What can i say this company must be congratulated on your world class back up service your customers must be leaving you in droves i have tried from the 3/o6/2016 and still no help or reply Your customer service department must be the wort that i have delt with ever I have 7 Telkom pols on my property and no access to telkom will be permitted untill my line is rectified one of the properties that telkom services from my property is the Angolan Embassy i wish them luck if they have to do anything on that line
Well it is now a month later still no progress from Telkom even after saying on HelloPeter .comthat they would come and repair the phone . This is now from 09/06/2016 with no action, Phone call or Technition has been here.
This is what is called no service back up and anyone contemplating using the TELKOM service must be mad
Telkomhas 7 poles withine my premises and thes will be removed by Telkom as they are now a private company and they do not pay me rental for the use of my land.
Well it is now a month later still no progress from Telkom even after saying on HelloPeter .comthat they would come and repair the phone . This is now from 09/06/2016 with no action, Phone call or Technition has been here.
This is what is called no service back up and anyone contemplating using the TELKOM service must be mad
Telkomhas 7 poles withine my premises and thes will be removed by Telkom as they are now a private company and they do not pay me rental for the use of my land.
Again still no feedback from
Your reference number is: AI **********
Regards
Launa
Telkom Social Media Team
This just shows why Telkom is loosing Customers as they do not come back to you at all
They have suspended my line for no credit on the line but how does anyone pay for a service which is not of a satisfactory nature
Again still no feedback from
Your reference number is: AI **********
Regards
Launa
Telkom Social Media Team
This just shows why Telkom is loosing Customers as they do not come back to you at all
They have suspended my line for no credit on the line but how does anyone pay for a service which is not of a satisfactory nature