No back up from store

<p>I completed the cancellation form handed to me at the Galleria branch of Telkom. It was sent off to Telkom, its 3 months later, the line is not cancelled, I am currently living in New Zealand, after numorous emails to Telkom, I have had no joy, I have sent a friend to the Telkom store in question and they refused to assist her. What am I to do? I have done all that was requiered of me, and still I am being ignored, I would really appreciate an answer to this.</p> <p>Thank you</p>