No authority to debit my account TWICE

<p>Telkom pulling its usual dirty tricks again, I saw on my account that Telkom have debited my account twice in January 2017 and for no apparent reason. They first debited me on the 3 January 2017 and now again on 9 January 2017. When I called the call centre the individual who assisted me, informed me that Telkom sent me a text message informing me of the reason why they were deducting money out of my account. I never received this text message. He then proceeded to inform me that the debit order is for the non-payment of my account in July 2016, which is not true and baseless. If this is the way Telkom wishes to begin the year with me as its customer and it is not resolved immediately I will begin looking for alternative providers who will appreciate my business. Please can someone call me straight away to resolve this.</p>