No assitance in upgrading

<p>I have recently been notified that I am due for an upgrade and thus I went onto the upgrade page on the Telkom Mobile website where after I requested an call back. After I have not received a call back within 2 hours I decided to call the 10213 number. After waiting 10 mins for an consltant they put me throughto the sales department where I was on hold for 44mins until the call was just disconnected. I proceeded to call the 10213 number again and explained my experience whereafter the lady gave me the Sell Direct Number ********** 500. I phoned the last number 3 times, selected the general enquiries option where the phone gets picked up and hung up immediately.</p> <p> </p> <p>I should not have to go through so much trouble just to have my contract upgraded. This is the first time that I have been treated this badly by telkom with whom I have 2 other contracts aswell and are seriously contemplating not renewing my contracts at all.</p>