No Assistants From Supervisor Toni Venter@ Jhb Call Centre

Good Day, i have been waiting for the last three weeks for my line to be fixed, the situation keeps on getting escalated and then re submitted. Yet not a single person knows what is happening or can give me a solution, I was then referred to, by a call center assistant, by their supervisor Toni Venter to email her and she will sort it out on the day and my line will be back up and running on the very same day, that was the 30th October, yet still no word from Toni Venter, i have sent her numerous emails, which i will gladly pass onto who ever might want to asses them. I have been told numerous times after requesting to speak to Toni, that she has asked the call center assistants to get a call request for me, which i have done, and no phone calls have come back either. Now i am sitting with a Telkom sim card which i pay for, and have lost my voice min and business due to this ridiculous technical error that telkom brought upon themselves. I am also being told that my account says on it that it is in credit vetting stage, yet i have made no sort of attempt to do any upgrades of any sort. I need to know now, do i need to move to another Network, and am i being refunded for the monies lost in this case that is just being disregarding. Also please can Toni Venter-Supervisor of Johannesburg Call Center Contact me as promised countless time, i have given all me relevant details, there should be no excuse as to why she has not contacted me!

Case Number- ********** 0

Toni **********