No Assistant from Telkom to set up our device

We took out a business contract with Telkom around September 2021; device IP DECT Phone W52P. We have been trying to contact Telkom business, from September 2021, to assist with set up, via emails and telephone but to no avail. This is truly disappointing and frustrating as we need to utilise what we purchased. I have been speaking to 5 consultants this week but sadly they put me on hold, sometimes for hours, and then I am disconnected. Please may a Telkom agent contact me to assist? Thank you