NO ASSISTANCE/SUPPORT/SERVICE

Our business landlines have now been dead for more than a week. Faults refer me to Accounts who refer me to Sales who refer me to the Technical department. Everybody's passing the buck with no assistance forthcoming . Apparently an order (which I have no knowledge of) was placed on our lines and the reasoning from faults dep and accounts dep, is that this order is the reason that our account has been locked. Although sales disagree that this is not the reason, they cannot assist, giving me an order number and referred me to the technical department. According to technical, this order number does not exist, therefore they cannot assist, giving the reason that the accounts sales department are making up things in their head as not to have to deal with the problem. This has now been going on for more than a week. In one of the conversations, I have been given a name of the person who placed the order on our account but apparently she does not have contact details. I must wait until she contacts me, which needless to say, has not happened. Then eventually today, I managed to get a telephone number for this person, but low and behold, the number is "unavailable". SUCH BLATANT INCOMPETENCE FROM TELKOM IS AN ABSOLUTE DISGRACE!!