1 reviews | Active since Jan 2017
No assistance with fault and ridiculous service from technicians
<p>Just over 3 weeks ago, our telephone line and Internet connection went completely dead at home. We called telkom repeatedly at the call center and went to our nearest store. We reported our downed lines repeatedly and to this day there hasn't been any technicians sent out to help us. We lost our connection around the 10th of December however one agent at the call center let us know that the fault was only logged onto their system on the 24th of December, even so after the 24th we were informed that no technicians from our area accepted the fault and now today our local branch tells us that today is a public holiday and therfore no technicians are available and we should log the fault again tomorrow and we may be helped out earliest by Friday. We are not sure if these technicians were just avoiding work due to the festive season or this is just how lazily faults are reported. In all my years with telkom we usually get 2-3 problems a year and the service is always poor. It's completely unacceptable my family and I have not had access to a telephone or the Internet for what is going to around a month soon. </p>
3rd day my post has been on HelloPeter and just roughly 15 days since we logged our complaint to telkom and still no Landline or Internet service. I must say we are tired of this and if there is anyone here who could suggest any alternatives for our Internet needs it'll be much appreciated. Telephone wise we may just cancel and reply on our cellphones. The quality provided both customer care wise and service wise is just down right **********
3rd day my post has been on HelloPeter and just roughly 15 days since we logged our complaint to telkom and still no Landline or Internet service. I must say we are tired of this and if there is anyone here who could suggest any alternatives for our Internet needs it'll be much appreciated. Telephone wise we may just cancel and reply on our cellphones. The quality provided both customer care wise and service wise is just down right **********
5th day on hellopeter and 19th day since the fault was logged. Still nothing has been done. We went into the telkom store yesterday and they said they can't make any fault queries and it's only through the call centres, yet the guy working there told me that technicians were working through the festive season and are fully back at work since the 2nd. The call center also refuses to give us any numbers to call the technicians on or a manager of somewhat to report them
5th day on hellopeter and 19th day since the fault was logged. Still nothing has been done. We went into the telkom store yesterday and they said they can't make any fault queries and it's only through the call centres, yet the guy working there told me that technicians were working through the festive season and are fully back at work since the 2nd. The call center also refuses to give us any numbers to call the technicians on or a manager of somewhat to report them