No assistance with fault

I reported a fault on 20 November 2015 that my phone line was dead and that there was no adsl. Fault number 133CRK201115. Nothing was done! When i called on 28 Nov i was told that a technician was working on it. Still nothing was done. On 2 dec i got the call escalated (reference 790437) and complained on twitter. At 2pm on 2 Dec i received a msg on twitter saying that i technician did attend to my fault. When i got home my line was still dead and there's still no adsl. I am tired of this now. The fault hasnt been resolved for almost 2 weeks now. I need my service restored immediately!!