NO ASSISTANCE WITH DISCONNECTED LINE

On Jul 29, 2017 2:37 PM, "Merle Wardell" ********** wrote: TO WHOM IT MAY CONCERN.

TELEPHONE NO. ********** 177 -----o------------------------

I have been without telephone service for the month of July 2017.

The complaints centre at Telkom Liberty Mall, Pietermaritzburg, assisted me and I was given Fault No ********** 6 & the person whom I spoke to, assured me that the connection problem was at the main board and it would be attended to immediately. Please note that I have had this telephone line for the past 25 year's, without any problems.

I rented out a garden cottage & the tenant requested my telephone number, which I gave, and it would appear that Telkom has used my line to connect to her phone - ********** 125

Futhermore, my daughter also reported the fault on a number of occasions, as she is concerned that we have no access to our burglar alarm system. I am 86 years of age & should I need medical attention during the night or day, my wife is unable to phone for assistance.

I am very displeased with the service Telkom has given me & cannot seem to be able to get "URGENT RESULTS" from any source, Staff & Supervisors.

Disgruntled & I intend taking this matter to the Natal WIitness for help.

L.T.E. WARDELL

---------- Forwarded message ---------- From: "Merle Wardell" ********** Date: Aug 6, 2017 5:12 PM Subject: Fwd: DISCONNECTED LANDLINE ********** 177 : FAULT NO. ********** 2 To: **********

Six weeks have gone by & I am still without service & my daughter also lodged a complaint Fault no. ********** 6 and we are still without service.

I have been advised by Telkom Liberty Mall, Pietermaritzburg that the reason is technical & is due to a cable fault. Does it take over a month to repair a cable fault, surely you have a technician who is able to repair the problem. I think they are just fobbing me off,when in fact my telephone line was given to Magna Thompson a business, who Miss Michelle Blomefield, works for them & renting the garden cottage on my property.

If this is a genuine reason a cable fault, when do you anticipate the repairs will be carried out. I would like a genuine date.

Yours faithfully L.T.E. WARDELL

---------- Forwarded message ---------- From: "Merle Wardell" ********** Date: Aug 1, 2017 9:37 AM Subject: DISCONNECTED LANDLINE ********** 177 To: **********

I am still without a Landline connection. Please let me know 'IMMEDLATELY' why my phone has been disconnected for over a month now. I am very displeased with Telkom service with regard to this matter.

I have had no phone for over a month now, yet, yesterday received account for R230-00. In view of this shocking service, I trust you will reverse this line rental of R199-00 & compensate me with a now cordless telephone, if and when my landline is reconnected.

Your acknowledgement of this letter & request awaited.

L.T.E. WARDELL

--------- Forwarded message ---------- From: "Merle Wardell" ********** Date: Aug 18, 2017 11:40 AM Subject: Telephone no. ********** 177 To: **********

I am still without a landline connection. What is Telkom playing at?

I have established that the problem is, that the powers that be, has given my line to a business "Magna Thompson", & as I have had my phone for near on 25 years, the change over should have been discussed with me prior to the installation on my property.

I now demand immediate attention to this matter, failing this I am handing the matter over to my lawyers.

L.T.E. WARDELL