No assistance whatsoever

We have moved to another town and informed Telkom that we moved and they need to move the internet line to our new home and they said we need to make a payment for the month and then they can arrange for the moving of the line within 3 to 7 working days, so we did make the payment and its been about two months now and I have to go to the store everytime and take time off from my business and I am losing business coz of no internet. I can't go on like this and need my internet asap. We have not been able to use the internet for two months now and I won't pay for the months I don't have Internet access this is really starting to get ridiculous everytime we go to the store the consultants are unable to assist and then phone whoever and we wait for 30min and sometimes more and everytime they tell us that it would take 3 to 7 working days and they will let us know via sms or phone call but we never get feedback from them. And it does not seem like it is 3 to 7 working days but more lik 3 to 7 working years!!! If anyone does want to assist us please contact me. Regards