No assistance/service

I app**** for an ADSL line with Telkom, 04/03/2014. On the 24th I was informed due to cable theft I will not be getting ADSL. The Call Centre lady told me to get a phone from a Telkom store, but the Telkom store told me I do not have WiFi coverage, but the Call Centre lady insisted that I am covered by WiFi. So on 25/03/2015 I got a Landline Lookalike phone that works with a sim. The lady at Fesitval Mall gave me the phone and a sim and promised she will contact me the following day with a telephone number for the sim. To date I have not had a response. Except for a sms, 3 days after I received my phone, to inform me I can collect my telephone, which I already collected almost a week ago!I have been put on hold since 0800 this morning, being put through from the one to the other and no one can help me!!! What now??? Wish for some service!!!