No assistance/response

On 21/01/15 I went to the Telkom store in Greenstone to port my Cell C number to my new Telkom contract. Unfortunately, there was a miscommunication between myself and the lady whom assisted me (Pamela) and instead she ported my number to a new prepaid sim. Pamela then assured me that she will call me back once the issue has been fixed. On 23/01/15, after no communication from Pamela and no answer on their office number, I went to the Telkom store again. She then informed me that I would need to contact Cell C to port-in the number. Once this has been done, I would need to contact Pamela or send her a message to port the number again. According to Cell C they cannot locate my Cell C number on their systems which means that it doesn't exist anymore. They told me that I needed to inform Telkom to contact their porting department as they could not do anything for me. <br> <br> I then tried calling Pamela on her cellphone but no answer. I sent her a message explaining the situation and that I needed her assistance to urgently rectify this matter. Till this day, I haven't received any form of response from her. I sent her another message yesterday asking for an update but no response.