No assistance received

I called the Telkom Mobile call centre to let them know that I would like to activate international roaming as I will be out of the country. I was told to go to a Telkom branch. I went to a branch and they told me that they can't do it and the call centre has to do it. The branch emailed the call centre and told me to wait for confirmation from the call centre. I called the call centre the following day and they told me that they received no email from the branch and that I should go back to the branch. This has caused unnecesary inconvenience on my part as you can't have people working for the same company but saying different things.I went to the branch the following day and they spoke to the people at the call centre and advised them that they don't know how to activate roaming. The call centre agent I spoke to is Sinenhlanhla Mlangeni, the person who helped me at the branch is Khulekani Mtshali and Sinenhlanhla's team leader/manager is Nokuthula Ngozo. I am running out of time as this needs to be activated 7 days before I leave. I am very dissapointed with the service that I have received.