No assistance on billing

We are now in feb and the previous accout laint regarding the 3 week outages which have been handed to a specialist still go un answered. They did however have time to send a letter of demand for the money for a period where service wasn't delivered. <br> <br> After being told I wasn't able to receive a detailed bill I did get a copy from the office. I immediately noticed that not only were they charging for extended downtime periods, they also billed for weekender plus calling plan. I remember checking the box on the application form to specify not to have a voice line so I'm not sure why there is a calling plan and haven't received clarity on this either. Please don't request communication be sent to [Email Removed] as the previous additional requests have gone unanswered. It does not seem as though we are going to be able to sort this out on our own.