NO ASSISTANCE, NO HELP, DISGUSTING SERVICE

I signed up for a Telkom Landline just over a year ago. To my fault i did not check my invoices each month, however recently I notices that I am overdue in amount of about R250. Turns out Telkom has been charging me R216 each month but only Debiting R200.

The residual unpaid amount keeps accumulating and building interest. I have spoke to three different consultants regarding same. I have tried paying the overdue amount amount via EFT but the Telkom account reflects as invalid, when i tried to get the full details of the Telkom account details no one seems to be able to assist me. When trying to explain that i cannot make the EFT payment i keep getting told to go make a cash payment and go to an easy pay outlet. THAT IS NOT WHAT I AM IN NEED OF ASSISTANCE WITH, i want to make an electronic payment, as i have said over and over on deaf ears.

This is now negatively affecting my Credit. I am utter disgusted at the lack of assistance i have received herein. I am at the point where I want to cancel my account with this supposedly reputable company. How can you sell me a product and then undercharge me only to have this negatively effect me in the long run. What kind of business are your running.

UPSET AND DISGUSTED