No assistance from Telkom for damage caused

<p>Service number ********** 004</p> <p>We had a problem with our line in November last year and after logging a complaint received no assistance until I complained on hellopeter.</p> <p>On 21 November 2016 a technician came to resolve our problem. He reconnected the incoming line from the pole and attached it to the fascia board. The wire has pulled the fascia board away from the roof and has caused damage to our property. On 6 December 2016 I went onto the Telkom website and logged a complaint and requested assistance to repair the damage. I got an automated response only. Then on 9 December 2016 , I sent an email to ********** The response received was to phone 10210. I then , on the 9 December 2016 phoned 10210. Spoke to Michael, explained problem to him. Case number given was ********** 92. Promised that I will get assistance within 2 days. Asked for an email address or telephone number to get assistance. He told me there were no direct emails or telephone numbers. The only way to get assistance is to phone 10210 or to use the website. I waited for assistance and since it was a weekend gave Telkom the 2 days . Then on 14 December 2016 I phoned 10210 once again, asked for Michael and spoke to Abonthile. She made me hold on while she phoned the technician . Shetold me the technician will phone me on that day and will assist. As expected , there was no phone call from the technician. On 15 December 2016, I then, once again phoned 10210. This time I spoke to Sherwin who promised that he will phone the technician and ask him to attend to the problem urgently. We did not get any help.</p> <p>On 4 January 2017, I then phoned 10210 after the holiday, This time I spoke to Tshepo, who told me that the complaint was logged onto the wrong system. Made me hold on while he logged it onto the correct system. Then told me he will phone me as the system is down. Tshepo did phone at 12.15pm on the same day and gave me this reference number 17/01/ ********** . He then said that I should call if I don't get a phone call and promised that he will phone me to check. I waited but no phone call. So, once again, on 6 January 2017, I phoned and asked for Tshepo . Spoke to Nosipho, who said that Tshepo is not at the same department or section where she is at. I then had to explain the problem all over again to her, even though I gave her the reference number. She once again promised to mark the complaint as urgent. I then told Nosipho that I was going to report the bad service on hellopeter.</p>