No assistance from telkom finance team!!!!very poor service 😢

On the 12/03/2025 I bought prepaid data through my open save app which is now pending and hasn't been active ever since. The guys from open serve who came to install never explained that I would need to active the account first at any welkom branch before actually buying data for the wifi. The guy showed me the B number which is on my app and told me that I should use to it buy data when the free trial ends, and I did as I was told only for it not to connect for two days. An from there I visited telkom branch that's when I was told that I needed to activate the account and in so doing I was to receive a new B number and with that new B number it would be activated and would be able to load any Prepaid fiber that I purchased.

And till this day I am waiting for a refund or for the Prepaid fiber to be moved from the non active or (Trial B number) to a now activated B number, before I was able to track on my open serve app the status of my purchase but now I am not able to as it's not appearing anymore and it's showing error signs. I got a call from the finance team to send an email to this email address *** and attach my proof of payment,that was two months ago and till this day. I am booked for calls but no response and no assistance.