No assistance from Telkom

I made 2 payments on my Telkom mobile account. One payment in January and another just over a week ago. These payments are not reflecting and my line is still not connected. I have contacted Telkom everyday for over a week and sent the proof of payments everyday to somebody else. There has been no acknowledgement of the emails, nobody gets back to you to say what's going on.. Nothing. I've been told that 'it will be escalated to my supervisor', but NOTHING!!!!! This is terrible service.