No assistance from Telkom

Hi I waited 20 mins to speak to an agent on 10213 to upgrade my fibre package and was told I need to call Vumatel. I called Vumatel and was told I need to call Telkom. I sent a tweet. No reply. I used the self help function and live chat and was told they cant help I must visit a store. How can an ugdrade be so difficult? Please help with an upgrade from capped to uncapped and call to confirm new charge. # ********** 737 please call ********** 948