No assistance from Telkom

My debit order for 31 January did not go through as i had changed salary accounts but i called in to ask for a double debit. The consultant advised that i can pay account by deposit as long as its done 5 days before debit order date.

There was no need to deposit as a debit order was made to my account on the 24 February for amount of January and February. Fair enough.

On the 01 march my line was blocked, i have been calling to try and unlock my account but im told it takes 7 days to reflect, its 7 days today but nothing is done. I asked to forward my bank statement but nothing is being done.

How can my account be blocked after payment was received?

Are there checks in place to ensure that payments are updated? I have never missed a payment. What's worse is the call center takes over 10 minutes to get a consultant to take your call. Each time i call i know im going to be on hold for over 10 minutes. This is really frustrating.

The consultants are not helpful at all. I asked one consultant for their complaints or compliance email address and she said they do not have. Feeling very frustrated over telkoms incompetence