No assistance from Telkom.

Our contract expires on the 16th November 2015.We are not renewing the contract.The letter Telkom sent us<br> CLEARLY states that we must do a letter in writing and fax it to ***.We do not have a fax machine by choice. I personally went into Telkom in Claremont Cape Town with our Company letter so that they can sign stamp and receipt letter.The Lady Cleo refused to take the letter.She said they do not do cancellations I MUS fax it to the number on the letter received from Telkom.I told her we do not have a fax machine.I then asked her to fax it to Telkom.She the tells me I must have a copy of the signatory's ID. I told her Telkom does not ask for any documentation in their letter.I told Cleo to write down what the requirements are and a email address so that I can email it to them>Cleo did not seem to know what the email address is.I sent Telkom email enclosing letter and copy of ID and am asking them to acknowledge receipt.They sending me a lot of ****!!!! at the end of the day the contract will not be cancelled and Telkom will claim they did not receive anything.What a waste of time,money and energy.