No assistance from employees

<p>Hi Telkom. </p> <p>I really don't want to come and complain here but it feels as if it's my last option. </p> <p>On the 9th of September 2016 we went to telkom mobile in Centurion mall to open a new contract for the iPhone 6S plus. We've been patient for almost 2 months. We tried to contact the store but they don't answer the phone. We've gone to the store many times, and we were told the same thing. No device yet. I've also explained the situation on your Facebook page and I did get replies and promises that they would phone the store and ask what's going on. 2 weeks down the line and still no answer. Nobody is coming back to me or giving me an answer. I'm usually a very patient person but waiting 2 months to get a phone is a bit unacceptable. Mall@reds telkom does have a device. Is there any way you can organise so that we can collect a phone there? My previous phone broke and I was advised to go to telkom because you're so good. But so far I personally have not had a very pleasant experience. Please help? </p>