No assistance from department

Trying to get somebody to assist in \divert/transfer"of telephone line to cell phone nr's for weekends and public holidays. Call centre advise to phone *** or email [Email Removed] HA what a joke. We are trying from 21st October 2015.The line rings till doomsday and NOBODY answers your emails. Complains to call centre and lady advise to drive to nearest TELKOM office. Advise her that it is 4 hours drive. She advised that she did all she could. Why bother to phone call centre"