No assistance from call centre

My fiancee called 5/6 times today to request a copy of my contract as the store I purchased my cellphone from has closed don. Every consultant she spoke to gave her a different reason as to why they cant or do not have the contract. i require a copy of my contract to be emailed to as my screen is broken and I need it to be replaced and in order for me to do this I require proof of purchase! I can not call directly as I can not see anything on my screen. My fiancee did not ask any personal questions or request the contact to be sent to her. She requested my contract to be sent to the email address that telkom has on record, so there was no reason why no one could assit! This is really pathetic. The first person she spoke to said they would email it, I am still waiting. There after every person spoken to gave her a different excuse! She spent nearly R80 on airtime as she was put on hold numerous times and as my phone is not working she called from her private cellphone that is not telkom. Please email me my contract as I would like to have my phone fixed on Saturday and require my contract by then! Please call on the no provided as explained my PHONE DOES NOT WORK! Or email me!