NO ASSISTANCE FOR TWO DAYS

I collected my brand new laptop on 08 June 2015 and I was assisted by Shamoodah in my collection and she told me that she is not a laptop expect and the only person in that center who is supposed to help me was not in that day<br> When I got home I failed to connect To the internet and assumed that maybe my SIM card was not registered, the following day I went back to telkom and I was assisted by Shamoodah again and she told me that my SIM card was registered and unfortunately the only person who can assist me in this manner is their manager Mr Sudhir Mahabeer who is the ONLY person who helps customers with laptop issues will only be available on the weekend.<br> My question is how come there is only person attending customers with laptop issues and what makes matters worse is that person is only available on certain days<br>