No assistance for logged faults

<p>I am an ADSL subscriber and have been offline since the 14/09/2016, if you call in you always reach the tech support desk were it seems like they employ the most *********** people they can find. They don't provide sufficient feedback of the problem nor do they attempt to troubleshoot the problem, example, my wife called in to report the line faulty and was told that its possible cable theft! Really cable theft????? If it was cable theft how was i calling the call centre from my home number????</p> <p> </p> <p>My line has a problem whereby its not authenticating, as far as im aware this is an easy problem to fix and should never take 13 days to resolve. the employee responsible for the false information was Esethu Nenzani.</p> <p> </p> <p>I will probably not receive feedback regarding this issue nor will i receive the refund due to me for downtime, this company is run by a bunch of ******* who get big bonuses when they can't perform their core function of providing copper line services.</p> <p>I would like to be contacted by someone in charge as i want this line cancelled and i want to be refunded for the pathetic service i have been given . I have complained her as I want to see how long more I will have to wait for my service to be restored and also because I want others to be aware of the blatant theft that Telkom is involved in. Really fed up of this pathetic country and its government own service non providers. </p>