No assistance for Device Repairs

Good Afternoon

I purchased my IPhone 8 early last year and insured it immediately IMEI ***. During the past two months I was battling to book it for repairs since I didn’t have the proof of purchase as required by the agent at Telkom outlet in Greenstone. I then contacted Telkom Sales to request the proof of purchase as I bought the device online, they took time to send it to me but eventually they emailed it to me after constant follow ups. I then went back to Telkom Store in Greenstone to book the device for repairs, the agents ( Kgomotso Maake and Patricia Ncube) rejected to book the device saying that the proof of purchase was not in a pdf format. I have been constantly paying the premium to cover the device but I’m surprised by the difficulties that I’m encountering when the device needs repairs.

I will be grateful if my plea can be taken into consideration.

Regards Rikhotso Given ID no: ***