No assistance for a fault caused by themselves.

Telkom (who admit that it was their fault) terminated my service prematurely after I requested it to be done in December. I have battled, without any success to get the phone service to my home reinstated. I have spent over three hours on the line (at my cost) waiting to speak to people at their call centre and no-one seems to be able to do anything for me. Every agent told me that the service would be reinstated in the next 24 hours. In desperation I insisted on talking to a supervisor who promised that someone would get back to me in a few minutes, but no one did. Eventually I went to the Telkom shop in Rosebank and found out that my reconnection is only scheduled for 13th November. I still have no ADSL line although the telephone line has been reinstated. The problem is that it is virtually impossible to escalate my complaint above the inept call centre staff who do not care a jot anyway. Telkom have a monopoly and they know that we are at their mercy so they appear to have an attitude that customers should just suck it in and they will get around to fixing their problems in their own time. <br>