No assistance available for faulty telkom line

My phone lines are non- functional. So it needs to be reported to Telkom. Calling from your cell phone to Telkom is a futile exercise. You are kept hanging with no one answering on the other side. So I decided to go to the Telkom office at the Promenade. This office services the entire Mitchells Plain, and guess what there is only one telephone that clients can use to report your problem. There is a line of customers waiting to use the ONE phone. Question why is there only ONE phone to use, and yet there are so many customers. The other branch in Claremont has a number of phones and the Claremont community is a lot smaller the Mitchells Plain community. We all pay the same rental fee but the service level differs immensely. It seems the only way to really get service to log your complaint on hellopeter and hope you will be attended sooner than trying to log a call via your cell phone or physically going in to your Mitchells plain office. PLEASE CAN SOME ASSIST TO GET MY PHONE LINE BACK IN WORKING ORDER because what am I paying for.