No assistance at all even after multiple calls- Useless!

I contacted Telkom a few weeks ago to report a faulty line. There was no call, no message to indicate that they are attending to my issue, nothing. I had to call them everyday for a whole week to ask for progress on the fault I reported, only to be told that the so called 'technicians' were working on it remotely. The line then worked for a day and then went back to not working. I called again, reported the fault and the same thing happened. I called again everyday to ask for progress, the line was apparently repaired but again, a day later is still not working.

Why can these technicians not come at our property to investigate the problem and finally just resolve this problem? twice they have 'worked on it remotely' but both times failed to resolve the problem. When I ask why, I am told they are busy and not able to come to centurion, that the centurion technicians are fully booked. Well, this is surprising because when I asked to be connected, they came the same day to connect me but suddenly when they must assist me, they can't. I am now a month with a non-working phone and wonder how they are going to bill me because I am not able to use their stupid line!