1 reviews | Active since Aug 2013
NO ASSISTANCE AT ALL
I have at this point already attempted to resolve this matter through calling your call centre and speaking to Thobeka Zwane (who emailed me and who I have followed up with response emails about 4 times - She doesnt return my emails), I have gone into your Tygervalley store, who says they cannot assist with account queries, I have inboxed you on Facebook about 3 or 4 times, I have tried speaking to a consultant via your webchat, I have called again and spoke to Nomthethu Badula, who also does not respond to my emails. NO ONE CAN HELP AND NO ONE SEEMS TO CARE!<br> <br> My line was cut around 25 September 2015 and I have since then attempted to sort this out on numerous occasions. I keep getting the run-a-round. I was told I was in arrears by R957, then I was told, R1308 then R1804 - WHAT THE ****** HELL??? Where is this coming from?? And I am also told i will be billed for October? I have had no ****** service for the month of October? My line is cut? What on earth am I paying for?? I am so utterly frustrated and disgusted in the service received from Telkom.<br> <br> I have been a customer of theirs for about 3 years already and now this ****?
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM160413.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM160413.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
