1 reviews | Active since Jan 2013
No assistance. At. All.
I don't even know where to begin.
We ordered fibre with a telkom call center agent in June. Alls well, get notification from vumatel about the order. Next thing it is suddenly cancelled. Contact vumatel and they advise the order is with telkom. I receive a router for lte and get charged for it and it's eventually refunded. Get my fibre router from telkom (means all is well with my order right.) and a few months later I'm charged for this as well. Log a dispute. Nothing happens. Telkom can no longer find an order but vumatel still comes to my house to check things. Log a second dispute in october. Still not sorted out Pay my acxount but not for the router as i shouldn't be charged for it. Line gets cut and a reconnection fee gets charge, which shouldn't have happened. Sortly after line issue happens. Gets sorted but slow speed. A week later and no one can sort it out. Spoken to multiple people over these past two week and not a single person can assist with ANY of my issues. Please can someone just sort this out?
