No assistance and useless feedback / follow up policies

<p>My internet line/landline went down at 3am friday morning (according to telkom) it is now still down sunday 11:20am. The story changed multiple times from its with out testing centre to its a line fault. To them telling me the line issue is resolved and a tech will be dispatched to cable theft. Not only does telkom not know what they are doing their call centre agents give you a different story with each call. The solution is simple. Let your call centre agents patch clients through to techs or cabling teams. Let us get information directly from the people on the ground. If your call centre is open everyday. You should have cabling and tech teams everyday. Not to mentiom tje cellphone bill involved calling them because.my landline is down. Pick up your game telkom..before you lose everyone to lte and fiber providers like neotel. </p>