No assistance and if feedback is given if differs from person to person

We have a telkom Wifi contract and wanted to upgrade as the contract expired end April 2020. When we called Telkom, after holding on for almost an hour we were told to call on the 1st or 2nd of May. When my husband did, they told him that this will be a new contract. Don't they upgrade anymore, really? He spoke to 3 different agents all giving different info. We want to upgrade our current contract from capped to unlimited? Call me Telkom, Ashley, ***.