No assistance and being billed for no service

The Groblers family house hold has requested from Telkom to assist regarding the matter where my mother is being billed for a service that has been cancelled and Telkom is not willing to provide assistance and further is delaying this process.<br> <br> A mail has been received from:Tando Mehlo - your Social Media specialist send to myself a mail stating that they will close the ticket: SM172936 as they are not receiving no feedback from us, please provide proof that you have open communication to us! All my mails are archived and there is nothing!, Anne-Marie Grobler has stated as well no one from Telkom has contacted to assist in the matter as to date.<br> <br> The previous Social Media Team: Boitumelo - stated they will assist, nothing has come to date!<br> <br> Before Boitumelo there was again from Social Media Team: Joshua stating they will assist - Nothing happened as well regarding this matter!<br> <br> A mail was send to Joshua with the details he requested: Account Number and the house number - this mail was send to him on the 1st December 2015 at 11:53. This person never came back to us, I send a mail again on the 13th December 2015 at 21:11 requesting feedback regard the matter - no feedback to date!<br>