No assistance after 3 weeks of waiting.

<p>Hi there.</p> <p> </p> <p>I've app**** for the 4Mb Uncapped ADSL line in March which was on special at the time for R599. The telkom technician came to my house on schedule but after 2 hours of trying to get my line up he approched me and told me that the copper cables in my area are corroded. He told me that there is nothing that they can do and that they'll have to assign a different technician to replace the cables. It has been over three weeks since that moment and I still have no service. I've phoned the customer care helpline and they directly told me that they cannot help me bacause they 'have no control over the company who has been contracted to replace the copper cables'. That's extremely bad service. How does customer service not know how long a process will take? Do they expect me to wait indefinately for activity to happen? I do not have Telkom Fibre in my area so that's not an option for me. There is Telkom Uncapped Home LTE in my area but I'm not prepared to pay R799 for the service. R599 suites my pocket well and that's why I app**** for the service (which was more than a month ago). Are you guys not interested in my business? You guys are loosing out on R599 per month they longer you take to sort out the copper cable problem in my area. When can I expect answers? When can I expect to receive the service I've app**** for?</p> <p> </p> <p>Regards</p> <p>Jonathan Grundmann</p> <p> ********** </p>