No Assistance

Last year Telkom had a lockdown fiber special and I proceeded to apply for a fiber line. I initially app**** for a 200mb line which they supp****. I then went in store to down grade my fiber line in store at The Grove Shopping Centre in Pretoria. They made me fill in documents to have the line downgraded. Everything was agreed upon and they gave me the green light to say my line will be sorted. To this day they failed to downgrade my line and are still charging me the same amount. I've been calling telkom and they just transfer my call but no one is solving my problem. I tried everything and I fed up.

Please contact me asap to resolve this matter.