NO ASSISTANCE! ACCOUNT PAID IN FULL

This must be the 100th time trying to get some sort of response from your accounts department.<br> <br> My account is paid in full, i was actually in credit of R1885, which would never have been paid back unless i called in! I have now been requesting a paid up letter for 2 weeks which no one can give me!!<br> <br> Your lawyers continue to send threatening emails/smss for an account which no longer even exists! your managers in the call centre are completely useless too. NO ONE GETS BACK TO ME. <br> <br> I want an accounts manager to contact me, and the paid up letter sent! You need to sort of the miscommunication between yourselves and your lawyers - i will not be held accountable for any costs!<br> My fiance has 2 contract upgrades coming up in the next 4 months, we will NOT be renewing where this is the type of service once your account comes to an end!<br> <br> I want a response before 10:00am 21/07/2015, otherwise i will take this further with my own lawyers.