MM
Malebo M

1 reviews | Active since Mar 2016

02 Mar 2016, 15:11

NO ASSISTANCE

TELKOM TELKOM!!!!<br> <br> On the 05th of January i sent in a request to cancel my contract which expired on 31 of December , i wasnt advised that i need to cancel by requuest i thought the contract automatically expires. However i didnt use the service that comes with the contract because i didnt want to be billed ridiculously. I was advised that it will take 21 working days for the cancellation ,i then called the call centre to follow up on the email that i sent , i spoke to a guy called Mike and he told me the call wasnt logged i should re-send my email ,i then re-emailed . After 2 weeks ,i didnt receive a ref number or a call from the cancellation department , i then asked to speak to the Supervisor ,she told me she will escalate it to the cancellation i should then wait ,21 days passed and no one has contacted me regarding this and i am been charged monthly .<br> <br> I then received an email from Supervisor/Nqobile saying they can not cancel the contract because the service is interrupted ,i had to pay an amount of R422.05,so i paid but now i havent received call back from any of the consultants.<br> <br> I SENT IN A REQUEST TO CANCEL AND NO ONE IS ASSISTING ,I WILL NEVER EVER TAKE OUT A CONT<br>

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Replies (1)
Telkom
Telkom's reply02 Mar 2016, 18:35
Official
Hello ms_malebo,

Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
We apologise for any inconvenience caused.

Kind regards
Mwezi
Telkom Social Media Team