NO ASSISTANCE

I HAVE BEEN TRYING TO SORT OUT VARIOUS ISSUES WITH TELKOM. TWO MONTHS AGO IN AUGUST 2015 THEY CUT MY LINE, DELETED MY CELL NUMBER, I PAID THE OUTSTANDING AMOUNT AND HAVE BEEN TRYING TO RETRIEVE MY NUMBER. NO ASSISTANCE AND HAVE BEEN TRANSFERRED FROM AGENT TO AGENT. EVEN THE WALK IN BRANCHES CANNOT ASSIST ME. EVENTUALLY THE NUMBER WAS BACK AT VODACOM AND I JUST WALKED IN AND THEY ASSISTED ME. SINCE THEN TELKOM HAS DEFAULTED ME ON THE ITC FOR AN AMOUNT THAT WAS PAID IN FULL NOW I SIT WITH A BAD CREDIT RECORD AND STILL NO CONTRACT THAT IS STILL SUPPOSE TO BE ACTIVE. A WOMAN NAMED ZANELE FROM TELKOM HVC SUPPORT HAS BEEN IGNORING MY EMAILS AND SHE IS THE ONLY PERSON APPARENTLY THAT CAN REINSTATE MY CONTRACT. I WANT MY NAME CLEARED ON THE ITC BECAUSE THIS HAS BEEN PAID IN FULL IN AUGUST WITH NO WARNING AND NO PHONE CALLS ADVISING ME. THE CONTRACT IS VALID UNTIL JAN 2016 AND NOT ACTIVE SINCE JULY. CONTRACT NUMBER ***. THIS IS UNACCEPTABLE AND NOT FAIR AS I CANNOT CALL TELKOM EVERY DAY AND BE TRANSFERED TO EVERYONE THAT WONT ASSIST ME.