No assistance

I have been sitting without internet or a working telephone line for 9 days now. I phoned telkom last week wednesday for the first time and was told a technician would contact me soon. Thursday I phoned in again and this person told me it takes 2 to 5 working days for a technician to help me. Today is the 5th working day and I phoned Telkom again (from my cellphone which is NOT free!!!!!) and was told a technician has NOT yet been assigned to my line!!! AND that im number 481 on the list waiting!!!!! I am paying for a telephone line and internet now which is for nothing???? My ISP is not Telkom but since Telkom line isnt working the internet is also out of order. I am a student and internet is a necessity for me to study, I am writing exams in 2 weeks!!!!!! Telkom what do you suggest I do about the situation?? will i be compensated for the internet I had to buy on a sim card because of your bad service and the cell phone calls I had to make to you because the telephone line was down????? I am a student, I cannot afford these extra costs!!!!! <br> <br> Fault no 472cwk140715<br> <br> I need this sorted out ASAP!!!